Terms of Use

Pikkoh is an online platform that connects customers with businesses in the beauty, wellness and private healthcare sectors (salons, hairdressers, spas, aesthetic clinics, dentists, private medical clinics, hair clinics, etc.). Pikkoh only facilitates the booking — the service itself is provided by the independent business. The businesses on the platform are located exclusively in Kosovo and Albania, while there is no restriction on where you live or book from: you may create an account and book from anywhere, as the service is rendered at the business's location in Kosovo or Albania.

You can make a booking either by creating an account or as a guest. To create an account you must be at least 16 years old. Creating an account requires verifying your phone number with a one-time code (OTP) sent over WhatsApp: the account is not created until verification is complete, and the verified number must match the one entered in the form. Booking as a guest does not require OTP verification. The information you provide must be accurate and up to date. You are responsible for keeping your password secure.

• A booking creates a direct relationship between you and the business.
• Prices, duration and cancellation terms are set by the business.
• Please cancel as early as possible if you can't make it — a no-show may be recorded by the business.
• Pikkoh is not responsible for the quality of the service provided by the business.
• You can cancel or reschedule bookings yourself from your profile or from the link in the confirmation email or message, within the minimum notice period set by the business.
• When cancelling you may add a reason — this is optional and not required in order to cancel; any reason you give is shown to the business in its dashboard.

• You can only review a booking that has taken place; the review invitation is sent after the appointment.
• A review must reflect your genuine experience. Offensive, defamatory, discriminatory, unlawful or promotional content, and content revealing another person's personal data, is not allowed.
• Your review and display name are published on the business profile. The business may reply publicly to your review; the reply is written by the business, which is responsible for it.
• Pikkoh may remove reviews or replies that breach these terms. We do not remove reviews simply because a business dislikes them.
• After you delete your account, the review may remain public in anonymised form, as described in the privacy policy.

Pikkoh processes your personal data (name, phone, email, booking history) in accordance with Law No. 06/L-082 on Protection of Personal Data of the Republic of Kosovo, the standards of the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and applicable law in Albania. Full details — data categories, legal bases, recipients and retention periods — are in the privacy policy.

You have the following rights:

• The right to access your data.
• The right to rectification and erasure ("right to be forgotten").
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.

Your data is shared with the business you book with, only to the extent necessary to provide the service. We do not sell your data to third parties for marketing.

To exercise your rights or to delete your account, write to us at hello@pikkoh.com.

Strictly necessary cookies: an authentication session cookie/storage (to keep you signed in), a cookie storing your chosen language (12 months), local storage for the sidebar state in the business dashboard, your consent cookie (12 months), and technical error reporting from the hosting platform. Statistics cookies (Google Analytics 4 / Tag Manager) and marketing cookies (Meta Pixel) are only set after you consent in the cookie banner; you can change or withdraw that consent at any time via the “Cookies” link in the footer. Full details are in the privacy policy.

Pikkoh is provided "as is". We do not guarantee uninterrupted availability. We are not liable for indirect damages arising from the business's services.

These terms may be updated. You will be notified by email or on the platform of significant changes. Continued use constitutes acceptance.

For questions: hello@pikkoh.com.

Pikkoh is operated by Pikkoh Platforms SH.P.K, Johan V Hahn 23, Prishtina, Kosovo.