Frequently asked questions
Got a question?
How long does it take to go live?
Around 5 minutes. Sign up, add your services and hours, and you're ready.
Do I need a credit card to sign up?
No. Signup needs no credit card. The Free plan is €0/month forever, and Pro (€29/month, +€10/month per staff member above the 3 included) comes with a 6-month free trial.
What happens after the 6-month free trial?
If you confirm Pro, it continues at €29/month (+€10/month per staff above 3) and the 400-booking cap is lifted. If you don't, the account moves automatically to the Free plan — 30 bookings/month, 1 staff member, email-only confirmation and no reminders. Your data always stays.
Are there booking limits?
Free: 30 bookings/month. Pro: 400/month during the 6-month free trial only — no cap as a paying subscriber. Enterprise: negotiated volume.
How do WhatsApp notifications work?
Pro includes 600 WhatsApp messages/month (+200 per staff member above 3): confirmations and reminders by email + WhatsApp. If the quota runs out, notifications continue by email only, or buy a top-up: +100 messages for €9, +300 for €26. The Free plan has no reminders.
Can I import my customers?
Yes, from a CSV. Contact support if you need help with the format.
Does it work on mobile?
Yes, fully. The dashboard works on any device: desktop, tablet, phone.
What languages is it available in?
Albanian and English today. Serbian is coming soon.
How is customer information protected?
All data is stored encrypted in Europe (Frankfurt). We never sell it.
Can I accept online payments?
Bookings are free of online payments for now. Payment integrations are coming soon.
Is support available in Albanian?
Yes. Support is fully in Albanian, by email and WhatsApp — English also available.
What happens if I cancel?
You can export your business and customer data at any time. No contract.
Can I put my logo in the system?
Yes. Upload your logo, cover and service photos from the business dashboard.
Didn't find the answer? Email us at hello@pikkoh.com
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